FAQ & Support

General Questions

Why do I need an account?

What should I do If I forgot my password?

Is ordering online secure?

Is my personal information kept private?

Shipping & Delivery

What shipping method does elinkmall support?

What Countries Does elinkmall Deliver to?

About Remote Areas - Delivery

elinkmall Can Ship To PO Box and APO Addresses?

If an item is missing a manual?

If an item is missing accessories such as charger or earphone?

If your item is delivered missing some of its parts?

If you receive a multi-item delivery with some items missing?

If there is some problem receiving the delivery due to Customs?


Can I pay COD - cash on delivery?

Payment Methods Accepted?

What is Paypal?

Warranty & Returns

My Product Has A Problem! What Can I Do?

What if the product is broken?

Why Should I Buy the Delivery Insurance and Tracking number in the Check out?

Order Status

How to check my order status?